Order Cancellation

Due to the special nature of mask orders and considering the normal operation of the website, we only accept cancellations of orders before shipping. In the case of an item received but no longer wanted, please review our Returns Policy.

To cancel your order, please follow these steps:
1. Log in to your account on our website.
2. Go to your order history and select the order you want to cancel.
3. Select the “Cancel” button on the order page.
4. The customer service team will send an order cancellation confirmation email on the next business day.
5. A full refund will be issued immediately to your original payment account.

If you have any problem canceling your order, you can contact us via email or online message to cancel your order.